Customer Service

Lynxspring Terms & Conditions of Product Sale

Shipping & Delivery

Lynxspring will deliver the products to the customer to the address specified in the shipping instructions at checkout with the freight prepaid and billed, or, such other means as determined by Lynxspring. Product is shipped FOB from Lee’s Summit, MO or from the Lynxspring supplier as the case may be. Shipping expenses are the responsibility of the customer. The customer will be contacted upon order placement to indicate the method of shipment and preferred shipping company, or can do so on the Special Instructions block of the product page. If no method of shipping is indicated, Lynxspring will ship via ground delivery and use Lynxspring’s shipping company of choice.

Ordering

All orders submitted through this site will go through the same order fulfillment and prioritization processes as manually submitted purchase orders. 

The following lead times should be expected for filling customer orders:

  Hardware: 3 business days

  Software: 1 business day

  3rd party orders: 5-10 business days

In the event that these lead times cannot be met due to supplier shortage or other factors, the customer will be informed immediately and further options discussed.

Taxes

The price of the Products procured through this site does not include applicable federal, state and local taxes and duties unless otherwise stated in the pricing. Taxes are the responsibility of the customer.

Payment & Pricing 

Payment methods accepted on this site include Credit Card and Purchase Order numbers. Credit cards are processed through Lynxspring's vendor of choice. Purchase orders are only a valid means of payment for customers who have an approved Purchase Order authorization and credit limit established with Lynxspring. 

Viewing Orders

Customer's may view their pending and completed order at any time from the "My Account" tab at the upper right of each page. Once "My Account" is selected you will be taken to the customer Dashboard. On the left hand side of the page, select "My Orders". If you have questions about your orders or status, please contact Lynxspring at 816-347-3500 or email questions to [email protected]. Be sure to include your order number with your inquiry.

Updating Account Information

Customer's may update their personal information at any time from the "My Account" tab at the upper right of each page. Once "My Account" is selected you will be taken to the customer Dashboard. On the left hand side of the page, select "Account Information" and update your information. Saved billing and shipping addresses can be found and modified under the "Address Book" tab. To update personal information not incorporated into this site (such as Purchase Order Agreements, Partner Agreements, etc.) please contact Lynxspring at 816-347-3500.